Digitex

Grupo Digitex comprises different companies specializing in different activities related with business process outsourcing

The group is strategically positioned to provide services to large Spanish multinational companies, and to provide a response to their outsourcing needs, both within and beyond our borders.

Their main services focus on Customer Support BPO, Processes, and IT, catering to first line customers such as Grupo Telefónica, IBM, Endesa, Banco Santander, Siemens…

Main Indicators

	During the last five years, the Group has multiplied its turnover by 3.3.

	A leading operator with 120 Mll EUR in Sales during 2009, and EBITDA of 8.4 Mll EUR.

	The leading global independent BPO Service operator in Latin America, providing service to the Spanish-speaking market in Europe, Latin America, and the United States.

	Proven track record in opening new markets.

	The company’s customer portfolio includes the largest blue chip (stable companies with large cash availability) in Spain and Latin America.

	Growth potential by entering into the Spanish speaking market in the United States.

	Competitive strategy due to its platform siting (costs, languages, same time zones, and cultural similarity)

	A growing industry: change in corporate strategies, now focusing in their core business activities, and increasing reliance on the outsourcing of their operating processes.

	The potential BPO market in 2012 will be five times the size of the current one.

Strategy, Objectives, Mission, Vision and Values

Digitex’s strategy is to stand out in the market, through the efficiency and quality of its processes, building upon the proficiency of its qualified staff, and a constant and close relationship with the customer.

Three objectives towards which we aim our business operations:

	To take advantage of our expertise in benefit of our customers.

	To ensure a sustainable and profitable long-term growth

	To promote employee development.

Our goal is to become our customer’s strategic partners, developing business process outsourcing services for them, operated by our own qualified professional teams, based on information and communications technologies, with a global perspective, focusing in the sustainable generation of value.

The Group’s vision is to become the leader in the Spanish-speaking outsourcing market, both in Spain and in the American Continent.

Large companies must entrust their corporate image and customer management processes to external suppliers. Many of them already rely on Digitex, as it guarantees values such as:

Brief history of the Company

Digitex Informática incorporated in Spain in 1988.

Throughout this period of time, the company established a close relationship with Grupo Telefónica, which helped to speed-up service growth in several Group companies.

Creation of three business areas: customer outsourcing services, through Contact Centers, BPO, and IT.

In partnership with Altra Inversiones, Digitex Informática creates Digitex Internacional, and launches its growth strategy in Central America (Guatemala, El Salvador, Nicaragua and Panama), and the Andean Region (Colombia and Peru) Altra purchases 45% of Digitex Internacional.

Digitex launches a commercial plan in Spain, the United States, and Mexico, offering low-cost platforms in Latin America.

Altra purchases 47% of Digitex Informática and speeds up growth in Spanish operations.

Internal reorganization and restructuring process, customer base expansion, and specialization in specific services and industries.

Creation of Digitex Servicios.

Expansion process in Latin America continues.

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